Return Policy

Return Policy for Xone Shoes

Introduction

At Xone Shoes, we are dedicated to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your order, this Return Policy outlines the conditions under which returns are accepted and the steps to process them.

Conditions for Returns

We accept returns for products that meet the following criteria:

• Defective Products: Items with manufacturing defects.
• Incorrect Deliveries: Products that do not match your order.
• Wrong Product: Items delivered that are different from what was ordered.
• Damaged During Transit: Products that were damaged while being shipped to you.
• Incomplete Orders: Packages missing items included in the order.

Reporting a Discrepancy

• General Returns: Report discrepancies, such as defects, wrong deliveries, or incomplete orders, within 24 hours of receiving the product.
• Transit Damages: Report any transit-related damages within 12 hours of delivery to ensure prompt resolution.

Return Conditions

To be eligible for a return, items must:

• Be unused and in their original condition.
• Include all original packaging, tags, and accessories.

Note: Returns that do not meet these conditions may not be accepted.

Return Process

1. Initiate a Return:

   • Contact our customer support team within the specified time frame.
   • Provide your order number, product details, and the reason for the return.

2. Authorization for Return:

   • Our team will review your request. If approved, you will receive return authorization and further instructions.

3. Prepare and Ship:

   • Pack the product securely in its original packaging to prevent damage during transit.
   • Include a copy of the return authorization and proof of purchase.

4. Return Address:

   • Ship the product to the return address provided by our support team.

Refunds and Replacements

• Once the returned item is received and inspected, we will notify you of the outcome.
• Approved returns may result in:
  • Replacement: A replacement product shipped to you.
  • Refund: A refund issued to your original payment method (if applicable).

Non-Returnable Items

Certain products are not eligible for return:

• Custom-made or personalized footwear.
• Items that have been used or damaged post-delivery.
• Products without original packaging or accessories.

Contact Us

For questions or assistance with your return, reach out to our customer support team:

Email: support@xoneshoes.com

Thank you for choosing Xone Shoes. We value your trust and are committed to providing a seamless shopping experience.